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Support
If you need help with Beat the Odds: Luck Run, contact us by email.
Last updated: April 3, 2026
Support email: purecodebase@gmail.com
Please include:
- Device model and iOS version
- App version
- Short issue description
- Screenshots or screen recording if possible
Purchases and Billing
- Beat the Odds: Luck Run offers a one-time premium unlock.
- The premium unlock is a non-consumable purchase and can be restored on the same Apple account.
- If premium does not unlock after purchase, restart the app first and then use Restore Purchases in the Premium screen.
- If you were charged but premium was not restored, email support with your receipt or order number.
- Refunds are handled by Apple: Request a refund
Ads and Privacy
- If you see an inappropriate or age-inappropriate ad, email purecodebase@gmail.com with the approximate time, your device, and a short description.
- If possible, include a screenshot of the ad or the screen where it appeared.
- Privacy choices can be reviewed in the app under Settings -> Review Privacy Choices.
- Tracking permission can be reviewed in the app under Settings -> Tracking Permission.
- A public summary of these controls is available here: Privacy Choices.
Gameplay and Save Data
- Game progress, stats, and settings are stored locally on your device.
- If the app is removed or app data is cleared, progress may be lost and may not be recoverable.
- Ad availability can depend on region, device settings, consent state, or temporary inventory availability.
- Premium is comfort-only and does not change odds, points, attempts, or gameplay outcomes.
Privacy and Legal Contact