Support
Support email:
purecodebase@gmail.comSupport is provided by PureCodeBase, Nico Würthenberger, Bissingerstraße 8, 75172 Pforzheim, Germany. Please include your device model, iOS version, app version, the screen or depth where the issue occurred, and a short description. Screenshots are helpful. Never send passwords, payment-card details, certificates, or API keys.
Purchases and Restore Purchases
- Otter Dive is playable without an account or purchase.
- FullAccess is one optional, non-consumable Apple in-app purchase.
- If a verified purchase is not visible after reinstalling, open the FullAccess purchase action or Settings and choose Restore Purchases while using the same Apple Account.
- Apple handles payment and refund decisions. Use Apple's refund and purchase support for a refund request.
Save data and offline play
Dives, upgrades, collection progress, achievements, cosmetics, and settings are stored locally on the device. There is no account or cloud save. Deleting the app or clearing its data may remove local progress permanently. Purchase verification and Restore Purchases may require an internet connection.
Controls and layout
For touch-control, safe-area, frame-rate, HUD, or screen-layout issues, include your iPhone model, iOS version, screen orientation, and a screenshot if possible. Tell us whether the issue happens on the island, during a dive, during the Megalodon pursuit, or on a result screen.
Privacy requests
For a privacy question or request, email purecodebase@gmail.com. Read the Privacy Policy for details about local saves, support messages, and Apple purchase status.