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Support

We're here to help!

Contact Us

Have a question, found a bug, or need help with any of our apps? Send us an email and we'll get back to you as soon as possible.

purecodebase@gmail.com

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Response Time

We typically respond within 24-48 hours.

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Languages

Support available in English and German.

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Bug Reports

Please include app name, device model, and app version.

Select Your App for Specific Help

⚔️ Turnforge Legends 🚀 More Apps Coming Soon

Frequently Asked Questions

General

How do I restore my purchases? +

Open Settings → Restore Purchases in Turnforge Legends. This restores eligible non-consumable purchases linked to the same App Store or Google Play account used for purchase.

My game progress was lost. Can you recover it? +

Unfortunately, game progress is stored locally on your device and cannot be recovered if lost. This can happen when you uninstall the app, reset your device, or clear app data. We recommend avoiding uninstalling apps if you want to keep your progress.

How do I request a refund? +

Refunds are handled by the app store where you made the purchase:

Google Play: Request a refund

App Store: Request a refund

Why am I not seeing any ads? +

Ads require an internet connection to load. If you're connected but still not seeing ads, it could be due to your region, device settings, or temporary ad inventory issues. Try again later or check if you have any ad-blocking software enabled.

The app is crashing. What should I do? +

Try these steps:

1. Make sure you have the latest version of the app
2. Restart your device
3. Ensure you have enough storage space
4. If the problem persists, contact us with your device model and app version

Turnforge Legends

What does "Remove Ads" disable? +

Remove Ads disables interstitial and app-open ads. Rewarded ads remain optional and can still be used if you choose.

How do I delete my save data? +

In the app, open Settings → Data → Delete all save data.

How do tracking consent and ad preferences work? +

Consent options are shown where required by region. On iOS, tracking authorization is managed through ATT. Core gameplay works without personalized tracking consent.

Developer Information

Developer: PureCodeBase

Owner: Nico Würthenberger

Email: purecodebase@gmail.com